TRANSCRIPT

This short video will show you how to get in touch with the Readz support team when you have questions about building, publishing, formatting, and so on on the Readz platform. So, when we're in our dashboard, we can find a little mail icon in the top right-hand corner. If you click on this, your message center will open. If we'd like to contact support, I'll click on the click here to message Readz support. Below, I can add a publication or email for reference.

Then, simply type your message here in the box. Hello, just trying this out. And send message will send it on. Now, someone from the Readz support team will get back to you as soon as possible. When a member of support replies to you, you'll see a little pop up in the bottom right-hand corner of your screen. And a little notification in the top right-hand corner by the mailbox icon. When I click on that, it'll open up my conversation and I can continue talking like a chat.

Thank you very much, that's how you can contact Readz support.

Welcome to Readz Customer Success!

Using Support Chat is a quick and easy way to contact a member of Readz support when you have a question (The video below will show you how easy it is to do) or email our team at support@readz.com to get in touch.

We're available 7:30 AM – 6:00 PM PT, Monday through Friday. We do our best to respond to each request with a personalized reply within a few hours.

Also, don’t forget to search our Tutorials and Knowledge base for tutorials and additional resources!


Contacting Support
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